In the modern workplace, the spotlight often shines on productivity and performance. While keeping a keen eye on the bottom line, many employers diligently ensure the physical health and safety of their workforce. However, in today’s corporate landscape, safeguarding employee psychological wellbeing is equally paramount. Stress and mental health challenges in the workplace can no longer be swept under the rug. Struggling employees are not just prone to errors; they may also be at risk of developing severe mental illnesses.
As an employer, it is your responsibility to have a plan in place to support your employees’ mental health and well-being, particularly during stressful times at work. The key to this is the development of a Psychological First Aid (PFA) training program, backed by evidence-based research, employee feedback, and expert insights.
Understanding Psychological First Aid Training
Psychological First Aid (PFA) is an evidence-informed approach used to support individuals in crisis situations, whether arising from traumatic events, natural disasters, or workplace stressors. This training equips employees with the skills needed to respond appropriately to emotionally overwhelmed or distressed individuals experiencing a crisis. It encompasses the art of listening without judgement, offering practical advice, providing emotional support, and identifying and addressing potential mental health issues.
The Importance of PFA Training in the Workplace
PFA training is essential for organisations that prioritise risk mitigation of the emotional health and wellbeing of their high-risk employees. Here’s why investing in PFA training is critical in every workplace setting:
- Improved Employee Retention: Employees who feel supported are more likely to remain with the organisation.
- Enhanced Workplace Culture: PFA training can foster a workplace culture marked by compassion, understanding, and a genuine commitment to employee wellbeing.
- Increased Productivity: Employees who receive support during times of stress can recover more swiftly and become better equipped to handle future challenges, thereby boosting productivity.
- Elevated Brand Reputation: Organisations prioritising employee mental health and well-being garner favourable views from employees and stakeholders, leading to positive publicity and an enhanced brand reputation.
- Legal Protection: Providing PFA training is critical in safeguarding the organisation’s legal liability in the event of an employee experiencing a mental health crisis and alleging lack of support from the organisation.
Implementing PFA training in the Workplace
Implementing PFA training begins with the design and development of a comprehensive PFA training program tailored to specific workplace needs. Various approaches can be taken, including engaging an external provider such as WorkPlace Interventions to deliver the program across different departments or sites. It is also essential to secure support from senior leadership in the organisation and train managers to identify signs of stress in their teams. The widespread adoption of PFA is supported by expert consensus and its integration into guidelines for mental health and psychosocial support during disasters and extreme events. Its proven effectiveness and comprehensive approach make it an indispensable tool for addressing the needs of those affected by challenging circumstances.
Practical Applications of Psychological First Aid Training
PFA-trained employees can apply their knowledge in numerous practical ways to promote employee wellbeing, respect, and security. A PFA-trained employee can offer vital support to coworkers who have experienced trauma, ensuring they receive timely assistance until professional help is available. Knowing how to provide psychological support and comfort to colleagues in distress or experiencing acute stress can prevent the escalation of anxiety and stress, thereby minimising the risk of harm.
Evidence-Based Methods of PFA Training
The Substance Abuse and Mental Health Services Administration (SAMHSA) has compiled an extensive guide to PFA training titled “Psychological First Aid Field Operations Guide.” This guide includes evidence-based practices that can be adapted to specific workplace needs. Key approaches include providing safety and comfort, establishing human connections in a non-intrusive and compassionate manner, stabilising distressed employees, assessing needs and concerns, and offering practical help and referrals.
The Bottom Line
PFA training is becoming increasingly important for organisations that value their employee’s mental health and wellbeing. Providing PFA training to employees can promote increased productivity, improved brand reputation, and legal liability. Implementing the evidence-based methods of PFA training and securing support from senior leaders are the first steps. As an employer, having a comprehensive PFA training program is crucial for ensuring your employees’ mental health and wellbeing.
Author Jude Ediae
Sources
Forbes D, Lewis V, Varker T, Phelps A, O’Donnell M, Wade DJ, Ruzek JI, Watson P, Bryant RA, Creamer M. Psychological first aid following trauma: implementation and evaluation framework for high-risk organizations. Psychiatry. 2011 Fall;74(3):224-39.
Shultz JM, Forbes D. Psychological First Aid: Rapid proliferation and the search for evidence. Disaster Health. 2013 Aug 2;2(1):3-12.
https://www.nctsn.org/resources/psychological-first-aid-pfa-field-operations-guide-2nd-edition
World Health Organization. (2011). Psychological First Aid: Guide for Field Workers. Geneva: WHO.
